Browse through our extensive list of free Sales magazines, white papers, downloads and podcasts to find the titles that best match your skills; Simply complete the application form and submit it. All are absolutely free to professionals who qualify.
Making Knowledge Management Central to High-Tech Customer Service Tune in to this webcast to learn how to improve your approach to a..
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e-Signatures 101 – What You Need to Know for Success Find out how contract signature automation (e-Signatures) can decrease "close cycles"..
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Electronic Signatures: A Strategic Way to Shrink the Sales Cycle and Improve Operational Efficiency (Aberdeen Report 2010) Optimizing Lead..
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High Tech Customer Service and Support: Using Analytics to Build a Roadmap to Success This white paper for Customer Service Professionals in..
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Cross-Channel Loyalty Technology Read this analyst brief to learn more about the technology used to gain cross-channel loyalty...
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Magic Quadrant for CRM Multichannel Campaign Management Explore key players in the multichannel campaign management market...
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Insurance Study: Transforming Customer Relationships with Analytics This study presents current thinking on the challenges insurance..
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Implement a Successful End User Self Service Platform - Significantly Reduce Your Total Cost of Support Learn why end user self-service is..
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Beating Back Counterfeiters Online: Seven Best Practices Find out how to choke off online counterfeit sales by addressing both the..
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IDC Partner Program Review: IBM PartnerWorld Read this informative study to explore IDC's assessment of the PartnerWorld program, featuring..
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Key Performance Indicators to Align the Contract Management Process With Your Sales Process Learn 3 steps that will help your organization..
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Office 365 SharePoint Online - What Does It Mean To My Organization As A CIO? This white paper discusses the benefits and challenges..
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What to Look for in E-Signature Providers This Forrester Report examines 4 electronic signature use cases to help enterprises select a..
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A Cross-Channel Loyalty Case Study A must-read for everyone in the Retail and Consumer Goods industry, this case study examines what is..
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Contact Center Comparison Chart Discover the best contact center solution for your business!..
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10 Critical Sales Management Reports that Salesforce.com Can't Generate and 10 Reasons to Care This valuable white paper highlights 10..
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New Balance and MarkMonitor Take the Fight Against Fakes to the Internet Learn how New Balance evolved their anti-counterfeiting strategy to..
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Customer Experience Drives E-Signature Adoption This Forrester Report examines the reasons for e-signatures being an accepted practice..
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Eliminating Paperwork Is More Than Just Efficient Learn how field service organizations can eliminate manual reporting, enable real time..
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Make Field Service Best Practices Even Better by Leveraging Mobile Technology Organizations don't typically attain best-in-class status by..
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Proof Positive - Extended Validation SSL Increases Online Sales and Transactions Learn how the proper IT security policies can actually..
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Get Found By More Prospects And Convert More Of Them Into Leads And Customers Your Inbound Marketing Assessment will give you valuable..
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Commercial Integrator Addresses the business needs of professional integrators serving the small and midsize business (SMB) market...
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Internet Retailer Is the first magazine devoted to reporting on the Internet revolution in retailing and today remains the only magazine on..
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Web Wholesaler Is the leading B2B publication for e-Tailers, Dropshippers, Online Marketplace Sellers, Store Owners/Buyers and Wholesalers...
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Retail Online Integration Provides practical information and ideas retailers, catalogers, online marketers and brand merchants can use to do..
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ChannelPro Is the only industry magazine committed to providing targeted business and technology insights for IT channel professionals..
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Preparing for the Upswing Learn how other midsize companies are staying poised for economic recovery by maintaining staff and spending in..
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Adding Control to Change Management: How to Assess Your Requirements Learn about the different facets of change control and find out which..
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BMC Software IT Systems Management Express: Meeting Challenges in the Midsize Enterprise Learn how to gain better control of IT to meet the..
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Turning Leads into Sales for Salesforce.com users with Integrated Voice, Messaging in Salesforce.com CRM If you are a Salesforce.com user,..
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NimBUS für Monitoring von End-to-End-Antwortzeiten Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Damit..
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Neocase's Customer Service Best Practices Keep customers happy with the right service and support including a single point of contact,..
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Achieve Superior Performance and Availability with Business Transaction Management Learn what Business Transaction Management (BTM) is, and..
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Stopping the Targeted Attack: Why Comprehensive Malware Protection is Superior to Anti-Virus Signatures Describes new malware solutions..
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Sales Forecasting: It's a Risky Business Sales forecasts are the bottom line for sales organizations, and the driver of many downstream..
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Electronic Medical Record (EMR) Solutions: How Incentives and Efficiencies Are Driving Increased Use Learn how the proper planning and..
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The Perfect Storm: Man in the Middle Security Attacks Learn how to prevent Man in the Middle security attacks and protect your organization..
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Four Steps to Developing a Service Management Strategy for Midsized Business Discusses the progression of businesses from small to midsize..
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Increasing Profits, Slashing Expenses at Primerica Learn how Primerica is using IBM software to maximize the productivity of their sellers...
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Sales and Marketing Opportunities in Today's Climate: Key Reasons to Outsource for Growth in a Declining Economy This white paper..
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Free Office Productivity Success Kit Now that Salesforce and Google have joined forces, you can stop juggling bloated desktop software..
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10 Really Good Reasons To Use Predictive Analytics Here are 10 really good reasons predictive analytics can help your business...
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Leading Gaming & Entertainment Company Increases Loyalty with Equifax Database Solutions Learn how this leading gaming and entertainment..
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Predictive Modeling for True-Name Fraud Financial institutions can lift consumer confidence, deter fraud attempts, and cut financial losses..
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CRM On-Site or On-Demand? Choose the right deployment option Learn how to determine if a hosted CRM system or an on-site CRM solution is..
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Improve Service Levels and Grow Your Business with Optimized Inventory Management Texas Instruments can attest to the real results achieved..
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Fishing for Leads with White Papers: Where to Drop Your White Paper Line Discover some effective ways to leverage your white papers to..
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Comprehensive Business Intelligence Market Study - Summary Results from The OLAP Survey 5 Gain real-world insight into actual BI..
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Memcached Technology Brief - Accelerating Web 2.0 Application Performance Learn how to dramatically improve response times for SQL, mySQL..
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PCI: A Component of the E-Commerce Strategy Understanding how PCI helps alleviate your company's vulnerabilities...
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Info-Tech Research Names SugarCRM a CRM Leader Read this paper to learn how SugarCRM fares against salesforce software...
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Selecting an Insurance Commission and Incentive Compensation System Provides the steps to take and questions to ask when selecting an..
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Justifying a Greater Lead Generation Budget for 2011 Learn how top B2B Marketing Performers are selecting the best offers, incorporating..
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Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM Learn insightful information about how sales teams benefit..
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Top 8 Reasons to Integrate a Web/Audio Conferencing System Into Your Business With the increase in demand for video conferencing in business..
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Tools and Technologies to Maximize Your Support Center's Potential Gain competitive advantage by deploying an integrated suite of customer..
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How to Use Measurement to Manage Your Industrial/Manufacturing Website as an Effective Sales Channel As an Industrial/Manufacturing..
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Sales 2.0 for Dummies This must-read for B2B marketers will help you improve Lead Generation and clean up your pipeline. Generate better..
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The Importance of Going Agile A how-to guide of landing on your feet in sales and operations planning...
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Increase Your Returns Using Event-Based Marketing Learn how event-based marketing will help you grow customer relationships...
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions While BMC has always had its service desk..
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42 Rules of Cold Calling Executives Understand the dynamics of a cold call and how you can manage those to get results...
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Essential Managers Guide for Intelligent Communications Transform Your Business with Intelligent Communications..
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B-to-B Offer Strategies: How to Keep Your Sales Pipeline Filled with Qualified Leads Learn how to fill your sales pipeline with quality..
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Multichannel Merchant Is the leading information source serving the catalog, Internet and merchant community selling & delivering..
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The Customer Front Door: Why Next-Generation Self-Service is Mission-Critical to Your Brand Learn how a company's interactive voice response..
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The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
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Understanding Application Whitelisting SANS Institute breaks down application whitelisting, including use cases and considerations...
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Forrester Report: It's Time to Break Up with Your Custom-Coded Web Content Management (WCM) This report for Content and Collaboration..
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Reduce Your Operational Costs: The Avaya/EDS Contact Center Model Differentiate Your Business: Learn how EDS uses Avaya contact center..
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Power Principles – Free eBook Sales guru Jeb Blount gives you the 5 principles that virtually guarantee success in sales...
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The Emergence of Proactive Communications in Customer Service Learn how proactive communication technologies, such as outbound Interactive..
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8 Critical Success Factors for Lead Generation For the Marketing Professional, learn from a lead gen pioneer how to drive more, high-quality..
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Can't We Just Use SharePoint? A Knowledge Manager's Guide to Productive Conversations with IT Service and support require true knowledge..
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Windows Server Disaster Recovery: Planning for the Worst—Hoping for the Best Learn the tried and true best practices for protecting..
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Prospecting Guide: What Every VAR Should Expect From a Software Vendor Download this guide today to understand where your expectations of a..
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The Economic Necessity of Customer Service Learn the Five Recession-Busting Strategies To Cut Service Costs And Increase Sales...
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The ROI Report eNewsletter Is a daily eNewsletter compilation of the most important cross-channel retail news of the day, sent directly to..
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Core Principles of Sales Compensation: A 10-Step Approach This white paper for HR management responsible for the company's sales..
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99 Questions To Jump Start Your Partner Channel Brain Give your team an opportunity to creatively think about how they can help your Channel..
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Turn Inventory Optimization into a Powerful Strategic Advantage Discover the tools, resources and best practices to turn Inventory..
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How 8x8's VoIP Phone Solutions Can Meet Tomorrow's Small Business Challenges Read this white paper today for a closer look at how a VoIP..
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The Essential Marketing Automation Handbook Learn 15 crucial steps to successful B2B Marketing Automation...
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Forrester Research Report: SugarCRM Finds The Sweet Spot In Customer Relationship Management Forrester outlines the success of SugarCRM's..
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Enhancing Retail Operations with Unified Communications Learn how Unified communications technologies coupled with the real-life customer..
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Marketing in a Slow Economy Requires a Laser Focus Three steps toward better results from your lead-generation activities...
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Outperform With Accurate, Meaningful, and Fast Cash Flow Analysis SMB's: Learn the strategic advantages of a best-in-class planning..
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Marketing to the Masses with SugarCRM Explore some of the key issues facing marketers, as well as the ways in which SugarCRM's automated..
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B2B Benchmark Assessment for B2B Services Sector Find out how your organization's sales processes to configure, price, & quote complex B2B..
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CRM: The Essential Guide Learn the five principles of CRM success from companies that have achieved impressive results in this insightful,..
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9 Strategies to Significantly Improve Your Online Lead Generation Campaigns Learn nine quick steps that can be easily implemented and are..
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Moving Service Assurance to the Next Level Common Service Monitoring Engine is the heart of Next Generation Service Assurance - Comarch..
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Inventory Management Technology Strategies for Distribution Learn the key research findings for distribution companies to consider while..
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15-Minute Guide to Best Practices in Multichannel Correspondence Management Explore an overview of multichannel correspondence in today's..
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Start With A Lead: Eight Critical Success Factors for Lead Generation eBook According to studies, the single biggest issue for contemporary..
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Transforming Field Service Operations with Mobility Mobility in field operations increases performance in ways that resonate throughout your..
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Road to Management System Certification Explore the steps to the road to certification...
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Forrester Report - Trends 2007: Customer Relationship Management - Sponsored by Oncontact Software Improve customer experiences using..
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Automating User Management and Single Sign-on for Salesforce.com Learn how to overcome the challenges of integrating Salesforce.com logins..
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Improve your Sales Forecasting, Productivity and Results Learn how Sales Automation can help your organization build a more effective and..
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Data Quality: Driving Single View of Customer Outlines data quality importance with reference to SVC and how poor data quality can hamper,..
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Respect the Triangle Learn how to leverage the Project Management Triangle to your advantage and deal with the three project killer..
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The Joint Commission and Performance Management in Healthcare 5 Critical HR Processes Healthcare Providers Should Automate...
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Smarter Commerce for Manufacturing Interactive Guide What does Smarter Commerce mean for Manufacturers?..
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The Ideal Security Patch Process - an ITIL-based, Best Practices White Paper Would you know what the ideal patch process looks like?..
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Tips for Choosing B2B Lead Generation Vendors for White Paper and Content Distribution Gain valuable information on what to look for when..
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SiteScape - The Missing Link in CRM Discover how team collaboration provides the missing link for transforming CRM systems into vehicles for..
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IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4..
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B2B Sales Lead Success Checklist Turn B2B leads into sales! Is your company doing all the right things to make this happen?..
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SmartBrief on Sales Designed specifically for sales executives, SmartBrief on Sales is a FREE, daily eNewsletter...
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Origination News Is the largest publication servicing mortgage originators!..
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Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Value Gain valuable insight on best..
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Create Better Slides and More Effective Presentations Learn the science behind, and the how-to principles of, creating slide presentations..
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Customer Service Solution: Neocase Software Review Read what the experts think about the features of Neocase Software, including the robust..
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The 9 Noble Truths of Customer Experience Discover how the ideas, practices and suggestions embodied in the Nine Noble Truths can provide..
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Smart Selling Tools for Inside Sales 2.0 Attention inside sales and sales managers—it's about time you made your way out of the..
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Architectural Flexibility for Manufacturing Companies: The Key to Choosing the Right CRM Learn how to choose the right CRM system to..
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Gartner: Magic Quadrant for SFA 2008 This year's Gartner Magic Quadrant Report positions Salesforce in the Leader's Quadrant...
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Five Secrets to SQL Server Availability Implement a SQL environment with little or no downtime, zero data loss, and no added IT complexity...
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5 Management Blunders Causing Sales Impotence A brief manifesto calling for the return of inspirational leadership, delineation of duties..
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Data Risk Assessment Tool Find out the value of unprotected data on your network...
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Why Business Acumen Wins More Sales Learn how to Improve Sales Success with Business Acumen Training...
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Best Practices for Online Marketing Events with WebEx Events Center Offers an outline for conducting online marketing events, with a menu of..
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Win More Customers with CRM in Social Media Did you know that most Americans believe companies should have a presence in social media? That..
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Migration Readiness Assessment Covers challenges and risks of data migration, plus a detailed look at how to do a Migration Readiness..
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Leveraging Proactive Communications in Financial Services Financial institutions are looking to technology to help their collections..
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Innovative Marketing Strategies in the Retail Finance Industry Learn Five Key Best Practices in Multi-Channel Inbound Marketing...
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End Service Delays and Paper Forms with Handheld Mobile Computers Give your workers instant access to the information and resources they..
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Dillard's Inc. Uses Xerox Office Document Assessment Learn how your business can save substantial time and money while increasing accuracy..
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The iPad for Field Service? It's a Game Changer! This on-demand webinar explains how the iPad is changing the way business is done for field..
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Compensation Management in the Recovering Economy Adopt compensation practices that will improve retention, productivity and growth during..
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Achieving Order-to-Delivery Excellence: Demand Management in Discrete Industries Find out why discrete manufacturers need to refocus their..
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Business Practices for Building Material Suppliers to Meet Today's Top 3 Issues Build stronger relationships with your contractors through..
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Customer Relationship Management (CRM) Buyers' Guide When evaluating a CRM solution, a business must ensure they will be able to accelerate..
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Best Practices for Delivering Superior Customer Experience This white paper explores the benefits of implementing a CCM platform, identifies..
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ICS Cleaning Specialist Is specifically for the professional floor care and service industry...
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Click to Call - Giving Voice to Online Transactions See why Forrester Research identified click to call as one of the "Twelve Technologies..
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Forrester Report: E-Signatures Q&A E-signatures deliver secure document signing, so that it is quicker, more convenient, and safer to sign..
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Embracing the Seven Pillars of Strong Internal Controls Explore how business process automation and imaging software integrated with ERP can..
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Synthetic and Real Performance Monitoring: Measuring End-User Availability and Performance Synthetic and real response-time monitoring are..
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Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations Make every customer..
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Top-Down Management: The Best Way to Manage IT Assets and Business Assets Learn how IT organizations are being asked to deliver more..
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The Seven Keys to World Class Manufacturing Become as good as any competitor in the world, and just a little bit better, quicker, smarter,..
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Using Marketing Automation to Increase Your ROI on CRM In this new age of high-tech, most organizations have gone beyond Rolodexes, paper..
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Improve Customer Conversion, Satisfaction and Retention With the Right CEM Solution For Your Business Quicken Loans relies on Tealeaf for..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Avid Technology Choosing Commercial Open Source for CRM Success Avid Technology standardizes its global salesforce on SugarCRM...
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Forrester Report: How Technology Enables Inbound Marketing How to Evaluate Interaction Management To Optimize Real-Time Recommendations..
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Accelerating Trading Partner Performance: How Retailers and Manufacturers can Unlock Working Capital with on-demand Supply Chain Software Is..
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10 Tips And Techniques For More Effective Presentations Breaking the mold and standing out from the crowd...
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Top 10 Online Brand Protection Strategies for 2012 Now is the time to get proactive on developing a solid online brand protection strategy..
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Three Ways to Integrate Active Directory with Your SaaS Applications This paper will discuss three different options for integrating Active..
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Virtual Currency: The BitCoin Guide BitCoin is a new, all-digital, peer-to-peer (p2p) currency, which can be used to replace cold, hard cash..
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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Simplified Communications for Very Small Businesses Learn how the right communication system can help provide faster staff responsiveness,..
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What to Consider Before Purchasing a Contact Center Solution Discover the best tips and advice for Contact Center solutions!..
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Top 10 Reasons to Go Green in IT You know sustainability is critical. Now learn how it can be good for your company, IT department—and..
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Define Success in the Field by Choosing the Right Handheld Device Get clear on the competitive differentiation offered by devices designed..
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Maximize Your IT Investment: The Avaya/EDS Virtualized Contact Center Model Learn how virtualized companies have achieved measurable gains..
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Promising the Best of Both Worlds: The Impact and Future of Commercial Open Source Learn about the recent development of solutions based on..
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Managing User Experience and the Organization This technology promises to help business and IT managers measure the relationship of..
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Pivotal CRM and the Information Worker: Are You Meeting the Needs of Your New Generation of Workers? As the technologies and demands of the..
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Tackling the Cross-Channel Challenge in Retail Learn how to turn multichannel challenges in retail into profitable opportunities at every..
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Leveraging Social Media to Make Your Webinar a Success Use Social Media to Make the Most of Your Lead Generation Webinar...
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Close the Multi-Channel Customer Experience Gap This white paper will describe the business imperative for closing the multi-channel..
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Report Analysis: Lower TCO with 3rd Generation CRM Learn how to leverage CRM investments, demonstrate results and reduce your total cost of..
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SitRep5 MSP: A New Approach to Remote IT Infrastructure Management Learn traditional approaches to monitor, maintain, and restore IT assets..
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Customer Service and Support - Customers Versus Companies High-Tech Service Providers: Companies and consumers differ dramatically in their..
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Divide & Conquer: Using Predictive Analytics to Segment, Target and Optimize Marketing Access Your Complimentary Copy Today. This $399 Value..
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Web Strategy 3.0: e-Business Leadership through Customer Centric Internet Platforms - Free 24 Page eBook Learn more about advanced and..
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Improved Customer Service: Thriving in a Down Economy Discover how the right technology can help your company throttle up customer loyalty..
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How to Triple Your Lead Generation Productivity with Lead Nurturing Discover how to triple your lead generation performance and boost..
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Essential Managers Guide: Communications Tools for the Effective Worker What do today's information workers want and need? It's all about..
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Analysis: Total Economic Impact™ of BMC® Software Change and Configuration Management Solutions Forrester Consulting examines the..
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Accelerate the Delivery of Web-Enabled Applications Examine the root causes of slow and unpredictable application response times and how you..
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Looking Beyond Acquisition: Total Cost of Ownership and the Role of Enterprise-Class Devices Learn how rugged, enterprise-class mobility..
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15-Minute Guide to Elevating the Customer Experience Through Statements This guide focuses on the importance of customer statements, in..
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A Question: Why Is It So Tough to Sell and What to Do About It? Explores the 'buy side' of selling and current impact on the buying process..
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Entellium CRM Buyer's Guide A comprehensive guide about the benefits of CRM..
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Improving Customer Support and Help Desk Efficiencies Read this white paper to understand the problem with relying solely on self-service..
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CRM: A Business Imperative for Companies during the Global Economic Downturn Does your business need a CRM solution to survive?..
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Start Small, Grow Big: Innovations in Small Business Communications Watch this four minute video to learn how the Avaya IP Office Phone..
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Solving the Five Types of Online Customer Struggle with Bruce Temkin Learn how your organization can decrease abandonment rates, raise..
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Sales organizations that are embracing web collaboration to manage..
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Managing Business Risk in the Food & Beverage Industry Learn how larger processor and wholesaler businesses have taken on the role of..
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Speed Your Sales Cycle with Virtual Technology Download this free white paper, Accelerating the Sales Cycle: Using Virtual Tools to Connect..
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10 Tips for Selecting the Best Digital Signature Solution Digital Signatures - 10 things to know before choosing a digital signature..
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Mobility for the Small Business Read this paper to discover how Aberdeen's research of over 300 SMB's worldwide sheds light on how mobility..
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Communications and Media Executive Kit Discover the strategies, tactics and best practices to simplify complexity, manage orders more..
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Adaptive Management to Drive .NET Application Service Levels Learn how to gain control of business critical .NET applications...
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Building Lifetime Customer Value and Brand Advocacy in the Hospitality Industry Learn how Best-in-Class organizations outshine their peers..
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A Marketer's Quick Reference Guide for Content Distribution and Marketing Programs Explore quick tips and best practices that will help you..
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Forrester Research Report: The Right CRM Metrics For Your Organization Explore the four steps to defining a value-based CRM plan and reveals..
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Mastering New Challenges in Text Analytics Learn how text analytics can help your organization gain significant, measurable benefits from..
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Conversion Mapping: Building a Call-to-Action Architecture that Speeds Your Sales Pipeline Anticipate your prospects' needs and satisfy..
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Sales and Marketing Outsourcing for Savings and Growth Learn how to identify ideal outsourceable operations, freeing your company's..
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Five Critical Steps to Global Regulatory Planning: Increasing "Global" Product Launch Efficiency As an Engineering Professional..
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B2B: Get the Most Out of Your Business Relationships While Maximizing the ROI of Your Existing B2B Investment Learn the proven strategies..
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Report Analysis: Lower TCO with 3rd Generation CRM Identifies and compares the TCO between 3 CRM generations based on inherent costs in..
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Improve Business Performance and Customer Loyalty in 5 Steps Learn how to adopt and rethink your key business metrics, focus on continual..
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Sales and Marketing Performance Trends for Small & Medium Business Discover the hottest trends in Small Business Sales and..
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Pentair Improves Service Operations with a New On-Demand Solution Discover how using an on-demand solution for field service management..
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Practical Steps Toward Successful Information Lifecycle Management Learn the foundations of ILM and the steps to take for successful..
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Gear Up for Success: 8 Steps to Get Sales & Marketing Cranking in Unison -- Free 27 Page eBook Without alignment between sales and..
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Hosted CRM Buyer's Guide: Choose the Right Solution for Your Business Learn what a Hosted CRM system can do for you and understand what..
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Financial Institutions: How Leveraging Customer Data Can Rebuild Trust Industry experts discuss how to cash in on customer intelligence in..
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The Chrysler Group Drives Sales and Improves Customer Satisfaction See how Daimler Chrysler is leveraging Click to Call technology to turn..
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Click to Chat: Best Practices to Drive More Sales and Better Customer Service with Proactive Chat Download the Expert Guide today to better..
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PartnerWorld Program Guide Discover how PartnerWorld can help you deliver value for your customers today...
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Learn How Brands Can Grow Online Sales Shopatron is the leader in retail-integrated eCommerce and in-store pickup solutions and shares..
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Unified Business Performance Management: How to Streamline Budgeting, Reporting, Analysis and Forecasting Business Performance Management..
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Unlock the Cash in Your Supply Chain with Inventory Optimization Learn how Inventory Optimization gives you a competitive advantage and a..
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IT Automation for IT DecisionMakers IT professionals, learn how to use automation to optimize your organization's service desk...
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Understanding: E-Business Sales Funnel™ Theory With this ebook you will learn how to achieve your targets, become more innovative and most..
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Six Essentials to Increase Cross-Selling and Up-Selling Revenues Learn about the six essential strategies a contact center must adopt to..
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Discover the Benefits of Real-Time Web Collaboration In Your Organization Maximize ROI by powering real-time web collaboration with advanced..
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Strategies for Being Demand Driven in a Globalized Economy Uncover how technology can play a vital role for Best-in-Class manufacturers by..
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Business-to-Business High-Tech Lead Farm™ Download this FREE white paper to discover how B-to-B High-Tech Lead Farm™ methodology..
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Building Customer Confidence through Positive Site Experience Customer experience is a critical component of Continental's corporate DNA...
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Leveraging Real-Time Web Collaboration to Improve Your Sales Process Learn what to look for in a Real-Time Web Collaboration Solution...
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Becoming Proactive In Application Performance Management IT organizations must employ technologies like end user experience monitoring as..
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Buyer's Guide: eSignature Solutions for Sales Contracts Learn how to reduce time-to-signature in the sales process with eSignatures...
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A Content Strategy for Marketing Automation-Driven Demand Generation How to implement a content strategy to drive lead nurturing and other..
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Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan As you read through these six steps, think about prior..
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Sony's Premium Customer Support Learn how Sony delivers a premium product with a premium support experience...
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FREE White Paper: Boost your Seller and Product Reviews in Google Shopping and AdWords Generate seller ratings with eKomi's intelligent..
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Real-time Remote Workforce Enablement Learn how Cox used Virtuozzo to build a virtual server infrastructure to serve remote workers with a..
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Staying One Step Ahead with Synthetic Performance Monitoring Learn why it's essential that businesses measure application response times..
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Best Practices for Making Your Webinar a Success - Engage the Audience Learn to Make Your Webinar Event Exciting and Relevant - and Deliver..
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Marketing in a Downturn: Recession-Proof Strategies for Smart Marketers In today's economy, how do we effectively use today's marketing..
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Solving the 5 Biggest Challenges of Field Service Delivery Learn how on-demand technology will help you conquer the headaches of field..
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Effective Convergence: Moving Your Business to Unified Communications Improve customer service and accelerate business results across..
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Extraordinary Customer Service Is Your Customer a Satisfied Customer? Learn the Best Practices For Improving the Customer Experience...
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How to Boost Your Company's Sales with Marketing This step-by-step guide will help you create a successful business-to-business "marketing..
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Customer Service Strategies: Creating a Great Customer Experience Learn about the impact a superior customer experience can have on your..
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Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions BMC has always had service desk offerings and..
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The Top 10 Mobile Solutions for Lean Manufacturing Learn how to eliminate waste in ten areas of your manufacturing operation...
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Self Service Drives Dollars for the Contact Center Learn about a cost-effective customer service solution for mid-market companies concerned..
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Key to Preventing Unauthorized IT Change Enforce change policy by time window, source, or approved ticket...
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2010-2011 Field Service Industry Trends Report Survey Report Shows Great Opportunity for Innovation...
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Accelerating the Sales Cycle: Using Virtual Tools to Connect with Prospects and Stay Connected with Customers Learn how to close business..
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Manufacturing Executive Kit Learn how to drive multi-channel original and aftermarket sales, create a lean, intelligent supply chain and..
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The Executive Guide to CRM Architecture Find out why CRM flexibility will impact your success and help you attain your organization's goals...
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A New Approach to Application Release Management Learn how to improve one of the most taken-for-granted responsibilities an IT organization..
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Selecting the Right Channel Partners to Maximize Sales Impact This White Paper reviews how the channel has changed and details methods to..
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ITIL for the Midsized Business SMBs experience challenges inherently different than large enterprises. Core ITIL best practices can improve..
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Viewpoint - Focus on: CMDB A compilation of articles by industry experts published by BMC Software...
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Turn Your Retail Managers into Mobile, Brand-Building Powerhouses Put a pocket-sized computer in the hands of your store managers and watch..
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How to Deal with Upset Customers in the Call Center Are you a Call Center Manager looking for ways to train your employees on how to deal..
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Best Practices in Online Customer Training Learn how to build a profitable online customer training program for your organization!..
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10 Really Good Reasons To Use Predictive Analytics Here are 10 really good reasons predictive analytics can help your business...
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How to Choose a CRM System Understand all the benefits of an integrated CRM system before beginning your selection process with this..
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NimBUS Netzwerk-Monitoring Ein Informationsbericht zur Service-Level-Management-Lösung von Nimsoft Rauben Ihnen Netzwerkausfälle und..
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Field Service 2012: The Right Technician Access Your Complimentary Copy Today. This $399 Value Offer Expires 02/29/2012...
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Business Solutions Helping VARs increase profits by integrating complementary technology...
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Best Practices for Making Your Webinar a Success - Plan, Plan, Plan Learn how to design an online event that will reap the benefits of high..
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Keys to Success for Industrial Equipment Suppliers to Meet Today's Top 3 Issues Learn how to embrace the changes in your business through..
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Best Practices for Making Your Webinar a Success - Post-Event Evaluation Maximize ROI for Your Webinar Investments - Learn What Worked and..
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Innovative Marketing Strategies for Individual and Personal Lines Insurers Discover how best practice companies in the insurance industry..
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Cisco's IronPort Spam and Virus Blocker The IronPort Spam & Virus Blocker scans email traffic coming into your organization and prevents..
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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution Explore how IT and Support departments can now be viewed..
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Define Success in the Field by Choosing the Right Handheld Device for Mobile Healthcare Workers Get clear on the competitive differentiation..
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Maximizing Sales Using Simulation Analytics with Salesforce.com In this paper Emasys defines a dynamic sales process and propose five..
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Lead Generation Tactics: A Recipe for Success Learn tips and techniques about proven B2B sales lead generation, written by a leading B2B..
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Video Webcasts: 10 Proven Success Strategies for your Business Learn to select webcasting solutions for presentations, training, or customer..
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Synchronizing the Distribution Supply Chain with Mobility Mobile technologies give you the visibility you need to improve the velocity and..
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Institutional Identity Theft Learn how the identity theft of your customers leads to the erosion of your company's profits and good name...
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Automating Paper and Other Document Processes: Solutions and Benefits Determine your company's needs for electronic document storage and..
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Why Organizations Are Migrating from Lotus Notes to Salesforce.com's Force.com Platform-as-a-Service (PaaS) Learn why organizations are..
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Closing in on the Communication Gaps – Guide to an Integrated CRM The cost of acquiring a new customer is much greater than that of..
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Four Steps to Developing a Service Management Strategy for Midsized Business Learn solutions for automated systems and for more efficient..
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Managing Strategic Performance in Banks and Financial Services Firms: From 'Going Through the Motions' to Best Practices This research study..
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Contact Center On Demand: Right Price – Right Results With contact centers under increasing pressure to make their resources more..
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What Occupational Health and Safety Assessment Series (OHSAS 18001) and Should I Care? Many organizations are implementing an Occupational..
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Insurance Carriers: Drive ROI by Investing in Commission Software Deploying the right Commission and Incentive Compensation System reduces..
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Deliver Service with a Difference Learn how the next-generation hybrid presentation imager keeps checkout lines moving...
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No More Guesswork: A Better Way to Measure, Understand and Improve the Online Customer Experience Learn how browser tools work to document..
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Implementing an Electronic Parts Catalog: Make Impact in the Aftermarket Learn how three companies increased customer satisfaction and..
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Things to Consider When Choosing a Call Center Learn what to consider when choosing an outsourced call center and how its performance can..
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Enterprise Cloud Computing: The CIO perspective Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business..
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360 Degrees of Insight, Refining Innovation with Voice of the Customer Learn what happens when an organization effectively bridges the gap..
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Optimizing Total Compensation: Effective Approaches to Avert a Retention Crisis Discover how compensation management automation that..
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Case Study: Roto-Rooter Unclogs its Dispatch System with System i .Net Extension Learn how Roto-Rooter transformed its fragmented customer..
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IDM Butler Technology Audit BMC Identity Management is a suite that provides end-to-end management of identities for employees, contractors,..
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IT Innovation Success Kit for IT DecisionMakers Learn how new technologies are cutting insane software maintenance costs, while also..
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Genesys Global Consumer Survey—2007 Examine the eye-opening responses of 4,200 international consumers as they offer their candid..
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The Evolution of On-Demand CRM - How SugarCRM is defining a new generation of On-Demand CRM Applications Learn how the decision to deploy..
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Web 2.0: Engaging Customer Passion By selecting the right tools for your company's particular product, brand or campaign, your organization..
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Guide to the Multi-Channel Customer Experience Learn how to close the gap between your company website and contact center...
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Creating Great Customer Conversations This white paper gives you essential Gartner research, including Gartner's Magic Quadrant for..
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The Seven Essentials for Superior IVR Replacement Realize the full potential of your customer interactions with integrated contact center..
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Executive Guide: 8 CRM Essentials. The Must-Have Elements of Proven CRM Success It's no secret that business success depends on winning and..
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Revenue in the Field: 5 Tips from the Best In this Aberdeen Group Analyst Report, learn how best-in-class organizations drive new revenue..
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A Guide to Field Mobility Empower your field sales and service workers with a mobile, handheld computer that provides real-time information..
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A Detailed Look at Data Replication Options for Disaster Recovery Planning Provides a technical overview and high level considerations for..
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5 Steps to a White Paper that Pulls in the Perfect Prospect -- Free 25 Page eBook This e-book is a must-read for those who want to take..
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Rapid Product Rollout in Financial Services Discover how Financial Services organizations are accelerating these business processes through..
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Midmarket ERP Solutions Comparison Guide Discover how 10 of the leading Midmarket vendors stack up...
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The 10 Worst Practices for Technical Support and How to Overcome Them Explore 10 of the "worst practices" that are common to customer..
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Automating Incentive Compensation for Increased Productivity and Immediate Cost Reduction This white paper for HR management explains why..
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Avid Technology Choosing Commercial Open Source for CRM Success - Case Study Avid Technology standardizes its global salesforce on SugarCRM...
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Optimizing Sales Performance Management through Data Integration and Analytics This study conducted by Aberdeen Group is for Sales Operation..
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Small and Midsized Warehouses: Cost Justifying Warehouse Management Technologies Provides proven methods to reduce costs when implementing..
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Leveraging Proactive Communications in Utilities Learn how proactive communications is helping utilities to improve collections and gather..
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Strategic Service Management: The Final Frontier Discover how a strategic service management solution can increase profitability, revenue,..
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Technology Strategies for Closed Loop Inventory Management Find out how best-in-class companies are using closed loop inventory management..
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2011 Sales Hiring Trends Sales recruiting continues to pose one of the most daunting challenges for today's business leaders. In 2011, as..
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Partner Program Guide - Let's Build A Smarter Planet Together IBM Business Partners have access to a broad array of benefits...
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Scalability in Log Management Are you aware of the drivers for log management scalability and the resulting requirements that should be..
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Critical Risk Factors in an E-Commerce Environment Learn to identify areas of risk that are commonly associated with an Ecommerce..
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Selecting an Automated Time and Attendance Solution - Recession-Proofing for Small to Mid-Sized Businesses In an economic down turn,..
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Why Interactive Support Is Essential For Travel eBusiness Learn how to use your online customers’ ages to guide your customer service..
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How to Ensure That Your Employees Will Want to Use CRM Discover how selecting the right CRM solution can help ensure your employees will..
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Drive Site Redesign Success The Keys to Preventing Costly Site Failures and Achieving the ROI You Expect...
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Leveraging Proactive Communications in Travel & Tourism Proactive communications are a game-changer in the travel and tourism industry,..
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Marketech 2009/2010 -- The Guide to Emerging Marketing Technology and Social Media In 2007, MarketingSavant wrote the "MarkeTech ‘08"..
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Is Your Industrial / Manufacturing Website Really Winning You Business? Learn how to turn visitors to your industrial/manufacturing website..
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CRM Technology Briefing Report: Neocase Software for Customer Support Build a knowledge base that can be used for continuous learning and..
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Comarch Service-Centric OSS Service-Centric OSS - the first step of Next Generation OSS transformation...
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Path to Improved Customer Service: What is SIP and SOA and how can it make my life easier? Learn how this cutting edge technology can help..
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The Essentials of Sales Force Management - February 2012 Edition Download this kit to learn everything you need to know about sales force..
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